Information on Warranty, Refund, Return, Exchange
14 DAYS RETURN
You have 14 days to make a refund request/store credit after your order has been delivered successfully, *some of the situations we need additional requirements
Easy and Free Returns with 100% refund
If any of the item you have received is wrong damaged, defective or not as *described on the website, we will arrange a full refund/store credit or replacement along without any shipping fees applied.
Assurance of Authenticity.
If your purchase is found to be counterfeit due to our technical inability, then we will offer a full refund along with any shipping fees paid.
Items Cannot Be Returned
The below items which cannot be returned are:
*Flash sale items with No-Return Policy
*Products with notes which states so specifically that the item cannot be returned.
- If you placed the order using a Credit/Debit card, and we have approved the refund then we will refund the price of the item returned to the same card. Please note that it may take up to 7-14 working days based on your merchant.
- If you opted for the Cash on Delivery (COD) service, we will issue you a store credit/money transfer in to the account you insist us to do. Store credit is the credit which you can use for shopping on our website for any item purchase equivalent to the price of the item(s) you returned.
- This means that we guarantee and value the payment you made with us and will provide a refund service as per your requirement.
- If you change your mind before we dispatch that item (*call us to confirm),then cancel your order and we will process the refund along with any shipping fees applied.
- Cancellations depend on whether your order has been shipped or not. Usually, this happens within 3-5 business days so try to cancel your order at an early stage.
- If your order has been shipped, we would not be able to cancel it. At that point, your next best option is to make use of our hassle free return policy and send the item back for a store credit.
- We like to give our customers’ the flexibility of Free Delivery in major parts of UAE at the time of Promotions.
- Other than that, we charge delivery charge depends on the product/delivery location.
Note: The Shipping charges are non-refundable in most of the cases other than *free and easy return case; as they shipping charge paid directly to the courier company.